Cancellation and Returns

You can return all orders placed through Goodthingsatelier.com within 30 business days. Before making a return request, please ensure that the products are unused, undamaged, and in their original packaging. Our customer representatives will gladly assist you with return and cancellation processes.

Things to note regarding your order that you wish to return:

The return period is 7 business days from the date you received your order.

Used or worn products cannot be returned.

To return orders placed on Goodthingsatelier.com, simply send an email to info@goodthingsatelier.com stating that you wish to return your product. You can then hand your product over to the cargo company.

When should I contact Good Things regarding my return process?

To help us track your return faster, you can send an email to info@goodthingsatelier.com regarding the matter. Our customer service representative will contact you to facilitate your return process in the easiest way possible.

Can I call the shipping company to pick up my return from my address?

You can request a pick-up from your address by calling Yurtiçi Kargo Call Center (444 99 99). Shipping fees for returns are the responsibility of the buyer.

I placed an order but then changed my mind, can I cancel my order?

You can send an email to info@goodthingsatelier.com regarding this matter. If your order has not yet been shipped, you can cancel it. If your order has already been shipped, you will need to return it after it has been delivered to your address.

After returning a product I purchased, can I reuse the campaign codes I used?

If the campaign you benefited from is still active, you can use it. If the campaign has ended, you cannot use it.

When will I receive a refund for the product I returned?

After the product reaches us, its compliance with return conditions is checked. If the product meets the return conditions, the refund process will be completed within 2-10 days. If the product does not meet the return conditions, it will be sent back to your address. Once your refund is completed, a notification message will be sent to your membership email. If you have received this message, it means that Good Things has issued a refund to your bank. You can check the refund status with your bank using the reference number in the "My Orders" tab within the "My Account" section. The time it takes for the refunded amount to appear on your card depends on your bank. If you paid with a credit card, it usually reflects in a few days. For debit cards, the time it takes for the refund to appear in your account is longer. Good Things pays the full amount to the bank in one go for purchases made in installments. The bank then refunds this amount to your credit card over the number of installments. For example, if you bought with 3 installments, the refund will be completed in 3 months. If orders created with a free shipping campaign are cancelled/returned and the remaining amount does not meet the campaign conditions, the shipping fee will be deducted from the refund amount of the product.